What do you do when you make a mistake in public?
I classify the Internet as a public space, as are my emails to you. Anytime you are speaking or writing to an audience, you are in a public space. So, what do you do when you make a mistake, as I did recently? The first step is always to apologise as quickly as possible and take whatever steps you need to eliminate or reduce any impact from that mistake. We are all human, I think, and we all make mistakes. Most of the mistakes we make are not life-changing, which is good because w... Read more